Context
Bostadsagenturen needed a reliable internal system to handle day-to-day operations—cases, tasks, customer communication, and data that had previously lived in a mix of tools and manual workflows.
What I built
A purpose-built CRM covering the full case lifecycle: intake, assignment, status tracking, notes, and reporting.
An API workflow that reads, structures, and summarizes invoices, then sends them out via email—reducing manual handling and improving consistency.
Ongoing updates, content publishing support, and SEO improvements to increase organic visibility over time.
Helped streamline document workflows, including updating and generating PDF agreements when the business needed changes.
Outcome
- One place for operational work—fewer tools and less duplication
- Faster invoice handling with fewer manual steps
- A system that can be extended as the business evolves
How I work
For internal systems, the goal is not “feature count”—it’s reliability, speed of iteration, and a platform your team can own long-term. I focus on clear workflows, observability, and careful trade-offs between flexibility and simplicity.